Different Logos for light and dark mode
I'd like to be able to have different logos for dark mode/normal. It’ll only allow for one color at a time.
I would love to embed loom videos in chat
Loom is great for async communication. So is Thread! Sending a loom link is fine but I'd love to embed the video in chat so that the customer can easily recognize that the link is a video and watch the video from the chat. Lets make this happen!
When using Chat tab from Teams, if you have active threads - bot should ask if you are looking to update an existing thread or start a new thread
When our customers use the chat tab to send a reply, it sometimes creates a new ticket when they really mean to update an existing ticket. We would like the app to ask the customer which thread they'd like to update (if they have threads active) or to create a new thread.
We would like to report on clients we deployed the desktop app to in Thread Admin
Can we add a heartbeat to the messenger app so we can report on who we deployed to via desktop?
Teams Phone integration (easy)
Within the Microsoft Teams admin center you can set a URL to open for call-pop, see attached. Imagine how cool it would be to have a contact pop open in Inbox, which will show you their "Recent Threads" list or automatically take you to their most recent thread/ticket. Halo is a PSA that is already taking advantage of this feature. Here is their documentation on that: https://halopsa.com/guides/article/?kbid=1552 All you really need is some sort of URL/search/lookup/filter scheme that can find a Contact via phone number within a specially crafted URL format. (See attached) This would be a quick win, I think.
Inbox as a pod in ConnectWise Manage
We would like to have Thread Inbox available as a pod in Connectwise when working service tickets
Flow filter to filter threads on unassigned
We would like to create a channel for unassigned threads but currently you can only filter on assigned, not unassigned.
We would like to receive project tickets in Slack, Microsoft Teams and Inbox channels, with the ability to update notes as well.
Provide support to clients from Phone
As an MSP I would like to support my clients from a phone call. The advantage of using Chatgenie is that the service would listen to the call and transcribe it. We would also automatically assign the appropriate user to the pre-generated ticket.