Add the ability to drive workflows based upon SLA progress (10 minutes left on SLA, 33% of SLA remaining, etc)
Reply to a cleint from Teams
Hi, Would be a great feature to have an option to reply to a ticket from Teams on the Go
Time Entry - Send Note Flag
When entering in a time entry, we would like the flag to notify or not notify the customer by adding a "Send notes as email flag"
Statuses should show up in sort order
Based on the sort order in ConnectWise, they should show up the same way on ticket cards in Slack or Teams
Wider teams chat box
The message sent by ChatGenie in teams should resize with the window size, at the moment it is not wide enough and makes reading the note difficult sometimes
Drive Flows based on tasks or custom fields on a ticket
The ability to prompt notifications or reminders based on tasks or custom fields on a ticket.
Provide support to clients in Slack
As an MSP I would like to support my clients from their respective Slack.