Feature Requests

When you hit accept on the pop up, it assigns you to the ticket, can we get it to update the status to one of our choosing? either automatically or pop up an option to set the status?

Planned threads can be created in :30 minute increments through Planner (1:00pm, 1:30pm, 2:00pm, etc). For shorter catch-up calls, can technicians edit in :15 minute increments?

For frequently asked questions, techs commonly provide a repeated snippet and a link to a help desk article, usually linking to documentation captured in IT Doc tools like IT Glue. How Might We automatically generate responses to FAQs based on the content provided for a contact's business within IT Documentation?

When faced with more than a dozen intents that might overlap in purpose, depending in interpretation, it is difficult to test. I create a chat with a problem and a bot answers: by which intent? I could be trouble shooting a new intent but under the covers, an overlapping pre-existing intent could be the one triggered. "Overlapping" you say... Yes. Some intents are subsets, supersets or over lapping. E.G. 1) I have an outlook web question 2) how do I use outlook on my iphone 3) I need to install outlook

I would love to be able to see views similar to Channels. I want to see it like a mailbox and a countdown or at least have the ability to edit the display settings for it.

We have healthcare customers that do not use teams and are frequently away from their desks (they miss the chime when an update happens). We need the messenger app to flash in the taskbar for new unread message alerts.

Example: If a Magic Agent works a new user onboarding ticket then we can set a flow that will route to the specific board (I.e project board vs help desk etc etc)

Ability to then send device information via Magic Agents to further automate a service request, or make the configuration/device information available for technicians, so they know what device the client is on.

Be able to paste screenshots into timepad time entires