Be able to color the Teams Posts
Would be able to visually represent "offline" and "online" alerting better for my team.
Better documentation of features
It would be nice to have detailed documentation for all features so we can train our staff to better use the product
We would like to receive project tickets in slack or teams, with the ability to update notes as well
Add activity to CW from Chat
We would like to be able to add activity to an opportunity from chat!
Add the ability to drive workflows based upon SLA progress (10 minutes left on SLA, 33% of SLA remaining, etc)
Provide support to clients in Teams
As an MSP I would like to support my clients from their respective Teams.
Actually reply to support requests.
I've been trying to speak/chat/email someone for weeks without any response. For a company dedicated to chat, your webchat is a mess. The one when I sign into my portal is different than the one when I don't, and I've tried sending messages in both.
Provide support support to clients from SMS
As an MSP I would like to support my clients from their SMS.
Workflow Actions should not be attributed to the end user.
Half the time anything changes it seems that the notification coming out of slack is "<end user> updated the ticket ..." or something similar. I would rather see "Connectwise updated the ticket ..." when it's an automated change, and only use the end user's name when they made a direct action on the ticket.