Auto Assign Chat to Agents
As the app doesn't quite alert loudly or long enough, being able to auto assign chats in round robin to our agents would be helpful to ensure clients get a response from Live Chat.
Send an email when a new ticket is created
The ability to add an email address (such as to a PSA) when a new ticket is created.
Include link for calling the ticket contact in the card
It would be nice if the phone number for the contact was included in the card and was clickable either through a tel:// link or through the native Teams calling functionality. Ideally this would be configurable as not everyone uses Teams for Voice or has a TAPI provider.
Better documentation of features
It would be nice to have detailed documentation for all features so we can train our staff to better use the product
We would like to receive project tickets in slack or teams, with the ability to update notes as well
Release Notes is App
It would be helpful to have release notes available in the app so we can track new features easily
Actually reply to support requests.
I've been trying to speak/chat/email someone for weeks without any response. For a company dedicated to chat, your webchat is a mess. The one when I sign into my portal is different than the one when I don't, and I've tried sending messages in both.
Wider teams chat box
The message sent by ChatGenie in teams should resize with the window size, at the moment it is not wide enough and makes reading the note difficult sometimes
Provide support to clients in Teams
As an MSP I would like to support my clients from their respective Teams.