Feature Requests

If Planner could integrate our M365 calendars as well as show schedule holds from PSA, that would be super helpful in using Planner.

It’d be great to have column titles with sorting options in Views. Plus, the ability to add and remove columns and the ability to expand and move columns around would make it even more flexible!

Today Magic Agents can only triage chat and email sourced tickets. However, a high percentage of our tickets are sourced through our Customer Portal. Magic Agents ignores these tickets and can only triage chat and email tickets. We would like the ability to configure Magic Agents to triage any incoming ticket based on the ticket sources we specify.

Please look into having the Escalation Recap include any screenshots that a resource has provided in their note-taking in ConnectWise Manage.

When things go wrong, we want to make sure everyone on the team is aware. As a Partner, how might I make sure technicians can prioritize and swarm high urgency issues by triggering Inbox's swarm mode?

Planner would be even more useful if scheduling could be done in 15 minute intervals.

We use DattoRMM for all our devices, including Macs and PCs. For better integration with Macs, we use Addigy, which is an MDM. It would be great if the Addigy link appeared in the tickets related to users. Currently, it only shows up in DattoRMM, so Techs can easily access that record in Addigy.

I am looking at the audit trail of a ticket and realize that Thread does not identify who made changes to a ticket. It is important for us to be able to review a ticket to see who may have made changes to the ticket. For example, when I closed a Thread through inbox, It does not show my name on it anywhere.

A client of ours has asked if this can be possible in future. It got added to our side in Inbox a while ago, so it would be good to have that for the client as well.