Drive Flows based on tasks or custom fields on a ticket
The ability to prompt notifications or reminders based on tasks or custom fields on a ticket.
Reply to a cleint from Teams
Hi, Would be a great feature to have an option to reply to a ticket from Teams on the Go
Wider teams chat box
The message sent by ChatGenie in teams should resize with the window size, at the moment it is not wide enough and makes reading the note difficult sometimes
Provide support to clients in Slack
As an MSP I would like to support my clients from their respective Slack.
The ability to leverage CW Workflow in some manner. the idea being maybe the email connector goes to chat genie, kicks off a flow, parses the ticket number, and alerts the member
Add the ability to drive workflows based upon SLA progress (10 minutes left on SLA, 33% of SLA remaining, etc)
Provide support to clients in Teams
As an MSP I would like to support my clients from their respective Teams.
Provide support support to clients from SMS
As an MSP I would like to support my clients from their SMS.
The ability to create a new ticket from within Teams directly to Manage would be a nice function.