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1
When copying and pasting a hyperlink into messenger, it is not honored and when being sent and viewed from inbox.
This screenshot contains many hyperlinks, copied from wikipedia. When being sent from inbox -> messenger it works, but messenger -> inbox does not
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1
Draft channel counter shows 3 but there are no threads appearing inside the draft tab
User affected: Janine Wooden email: Janine.Wooden@totalit.com
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Partner getting "source should not be empty error" when trying to create a thread from messenger
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Timestamps on notes in Thread inherit timestamp of when they enter the channel vs the timestamp of the note from Autotask
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1
Draft Channel Counter is incorrect
Draft channel counter says 1 but it not displaying anything
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1
Partner getting error when trying to change Status on Thread
Partner getting "Failed to execute action" error
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1
When using the sales flow to "Chat with the team now" An error occurs and the thread is not created
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4
Closing a ticket in Autotask does not close it in Inbox
in progress
A client reaches out via chat. We work on the issue and close the ticket on Autotask (it converts from a chat to remote/ email support in many cases). We close the ticket on AT (mark it complete). But Thread still shows it open and not syncing that ticket status. We have to close/ mark it complete again on Thread.
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Partner getting error when trying to submit Time Entry
Thread #T20230922.0005
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1
Progress bar in messenger not progressing on the customer side
The bar progresses after the tech responds in inbox, but it does not for the customer
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