Bugs

For example, highlighting after the colon and typing 3-0 produces ":00" instead of ":30"

When saving a time entry in Thread for Autotask receive the following error: Failed to save time entry error: duplicate key value violates unique constraint "time_entry_composite_index"

A client reaches out via chat. We work on the issue and close the ticket on Autotask (it converts from a chat to remote/ email support in many cases). We close the ticket on AT (mark it complete). But Thread still shows it open and not syncing that ticket status. We have to close/ mark it complete again on Thread.

Partner response sent from Autotask to customer end user is not visible in the Thread in Inbox. In addition, partner response and/or changing the status in Autotask does not dismiss swarm mode in Inbox.

When trying to create a thread through messenger, I am presented with numerous companies I should not be listed as a contact on (that dont match my PSA record). When I try starting a thread for one of these companies, I get an error.

The bar progresses after the tech responds in inbox, but it does not for the customer