Integrations

I would love to see N-Able's PassPortal integrated where it can search articles under a customer and give the technician recommendations based on customer responses. For example, a customer asks to install X software and it search documents to find KB articles on it.

Hi Thread team, We're an N-Able shop and would love to see native connector/integration support for the following tools in Super Magic: N-Able N-Central (RMM) We currently use N-Central as our RMM platform. A connector similar to the NinjaOne integration (workspace + per-member sign-in) would allow Super Magic to pull live device state, health, alerts, and recent activity directly into ticket research sweeps and triage. This would close a significant gap for us — right now device-level context is completely absent from Super Magic's research output. N-Able Passportal (Documentation & Password Management) Passportal is our documentation and credential management platform, equivalent to IT Glue or Hudu. A read-only connector would allow Super Magic to search client configurations, network docs, and credentials during troubleshooting — the same capability IT Glue and Hudu users already have today. Both tools are widely used across the MSP community and we believe other N-Able shops on Thread would benefit from these connectors. We'd be happy to participate in any beta or limited release program.

We have created a few prompts we want to run on a regular basis. It would be great to be set them to run on a schedule and email or teams message the results. For example we could get monthly coaching tips every month a few days before our 1:1s.

We see a significant opportunity for AI voice services in Norway, both within our own customer base and across the broader Nordic market. Many Norwegian businesses are actively looking for AI-powered voice solutions for customer service, call handling, appointment booking, and internal support functions. However, adoption is heavily limited by the lack of native Norwegian voice support. As an IT and communications provider, we work closely with companies across multiple industries and have access to relevant telecom and telephony partners in Norway. We believe we can contribute valuable market feedback, pilot customers, and industry connections that could help accelerate a successful launch. Key reasons why Norwegian voice support is important: • Norway has a highly digitalized business market with strong adoption of cloud and AI services. • Customer-facing voice solutions require natural and fluent Norwegian language support to achieve acceptable user experience. • Many organizations are already evaluating AI voice agents, but English-only solutions are often not viable for end users. • There is currently limited competition offering high-quality Norwegian AI voice experiences, creating an opportunity for Thread to become an early market leader. • We have customers that would be interested in evaluating and potentially adopting the solution once Norwegian voice support becomes available. We would strongly encourage prioritizing Norwegian language support for Voice, as we believe it would unlock a meaningful market opportunity and help accelerate adoption across Norway. Thank you for considering this request. We would be happy to provide additional market insights, customer feedback, and relevant telecom contacts if helpful.

We would like the ability to integrate with Nable Take Control

We would like the ability to use Super Magic to query NinjaOne RMM about the endpoint, but also to be able to trigger automations to run against the endpoint. For example, when a user opens a ticket regarding low disk space, we can query Super Magic to get information about the endpoint hardware. Then we could request Super Magic to trigger a pre-built automation in NinjaOne such as "Run Windows Cleanup" or "Force Reboot". A step further would be for AI Triage intents to determine what automation it can run on it's own to resolve the ticket by itself or at least run through all the necessary automations before it's assigned to a technician.

CIPP has proven invaluable in streamlining our administration tasks and improving our overall efficiency in managing multiple clients. To further enhance our operations and leverage the strengths of both platforms, we would like to propose an integration between CIPP and Thread. Integration Benefits: Centralized Management: Allow users to manage Microsoft 365 tasks directly within the Thread interface or have deeplinks to bring you directly there, reducing the need to switch between multiple applications and thereby increasing productivity. Automated Notifications: Enable automated notifications and updates from CIPP to be posted in relevant Thread channels, ensuring all team members are kept informed in real-time about important changes and alerts. Improved Collaboration: Facilitate better collaboration by allowing team members to discuss and resolve Microsoft 365 management issues within Thread, leveraging its communication and collaboration tools. Suggested Features:

As an MSP, I would like to be able to connect directly to DattoRMM for my remote monitoring and management tool

We would like to integrate NinjaOne into Thread to be able to get devices information, alerts and more. https://www.ninjarmm.com/ https://www.ninjarmm.com/dev-api/#devices

Similar integration to what's available for Connectwise Manage but for SyncroMSP. https://api-docs.syncromsp.com/