We would like a Brightgauge integration for Thread so that we can report on chat specific metrics in Brightgauge. Data synced to our PSA does not fully meet our reporting needs. For example, we would like to track the chats handled in inbox per operator, time spent in chat sessions, number of chats attended, closed to touch ratio, and first session resolution.
As an MSP, I need to integrate Chatgenie platform authentication with our Azure AD deployment.
As an MSP, I would like to be able to connect directly to DattoRMM for my remote monitoring and management tool
Open API chat GPT
Would like to have thread respond to questions from users and leverage open API/ChatGPT to provide an intitiL response and record to ticket for engineer to review or provide to client.
We would like to integrate NinjaRMM into Chatgenie to be able to get devices information, alerts and more. https://www.ninjarmm.com/ https://www.ninjarmm.com/dev-api/#devices
Alert Ops or PagerDuty
Provide and control after hours alerting through co-pilot and lots of other opertunites