Integrations

With certain intents, Magic Agent responds with "If you have any concerns about your account security, contact your IT department or service provider directly using official contact information." Is there a way to remove this? We are supposed to be their IT and I don't want this.

Zoom chat integration for some of our partners who use Zoom Phones and Zoom Meetings.

Ability to access passwords and other information next to the Thread in the Thread platform so we don't have to switch platforms to look it up

As an MSP I would like to support my clients from WhatsApp

We use SmileBack for client feedback. We'd love for the customer survey to appear in the chat itself not just in the closed ticket.

We would like a Brightgauge integration for Thread so that we can report on chat specific metrics in Brightgauge. Data synced to our PSA does not fully meet our reporting needs. For example, we would like to track the chats handled in inbox per operator, time spent in chat sessions, number of chats attended, closed to touch ratio, and first session resolution.

We use Simplesat to collect feedback from clients on ticket closure - having this integrated with CG to prompt users for feedback via the chat would be invaluable.

As an MSP, I would like to be able to connect directly to DattoRMM for my remote monitoring and management tool

Hudu is an alternative to IT Glue