is officially live for all partners, introducing AI-powered mood tracking and actionable insights across every thread.

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Sentiment scoring turns every interaction into measurable feedback, helping teams understand tone, act faster, and strengthen customer relationships.

now , not just attachments.

Previously, this limitation meant the agent was missing a lot of valuable context from emails, leading to a poor triage agent experience. With this update, even small details shared via pasted screenshots are now recognized, making for a smoother, more accurate triage agent conversations.

A small improvement with a big impact.

Admins can now set a default TimePad submission type for everyone in their workspace using Inbox and Pods - taking the guesswork out of logging work and keeping service patterns consistent across large service organizations.

These preferences apply to both Inbox and Pods users for complete customization.

This is especially handy for MSPs who share service insights with customers and want every technician standardizing with the same practices when adopting Inbox.

Admins can now filter and sort by common customer and license options on the Plans and Licenses page, making it easier to manage which customers receive automations.

For example, you can quickly drill down to active customers with recurring agreements for applying Thread licenses.

Admins can now choose to run Magic Recap when threads are first created, bringing back a hidden setting from the original Recap beta. Partners have used Recap in creative ways - summarizing long emails, kicking off workflows, and more - so this update gives them more flexibility while also reducing Support requests caused by hidden Recap activity.

Admins can now search and sort the Plans & Licenses table, making it simple to organize end customers and apply the right licenses.

Admins can now manage and test Magic Recap templates more easily from the redesigned Recap Settings page in Assistive AI:

These updates make it faster and simpler to create and manage Magic Recap Templates! 🚀

Admins can now manage all Agents from one streamlined page. This gives a clear view of what’s enabled, who it’s reaching, and provides quick tools to configure, test, and activate. It also premium (if we dare to say so).

We’ve moved PSA status mapping out of Inbox Preferences and into Admin, so it’s easier to find alongside your other automation settings.

Here’s what’s new:

This update keeps automation settings in one place, making it simpler to manage how threads move through your workflow.

Admins can now bring open tickets from their PSA into Inbox during onboarding, so teams can hit the ground running.

Here’s what’s new:

Available for all new partners during workspace setup only, across all 3 PSAs.

This makes it easier for new users to start working in Inbox on Day 1, since any work already assigned to them will appear in "My Inbox".

In honor of “Death to the Ticket,” we’re unleashing your inner buccaneer! All Inbox users can now slash tickets like a true pirate.

Just open a thread, type pirate in the composer, and play Thread’s swashbuckling take on Snake. Then brag about your highest score - yarrr, only the fiercest pirates will make the leaderboard! ☠️

Partners can now choose whether Messenger and AI bots show “(bot)” in their names - perfect for giving them clever names and delivering a more on-brand greeting to users.

Set this for all customers or tailor it for specific clients: