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Feature Requests
1029
Integrations
65
Bugs
127

Roadmap

Planned

Filter views by SLA Status
Feature Requests
Magic AI: CW board inclusion/exclusion
Feature Requests
Ability to auto-assign new threads
Feature Requests
Change the width of the channel bar on the left
Feature Requests

In Progress

Sync All Calendar Events in Thread Planner
Feature Requests
Magic AI: Check resolved tickets for resolutions to previously asked questions
Feature Requests
Hudu vendor integration
Integrations
Ability to Reengage Magic Agent After Disengagement
Feature Requests
Have an ability to be on a voice call
Feature Requests
Rewst vendor integration
Integrations

Complete

Reminder Agent - Adjust Time Between Follow-ups
Feature Requests
Group Views
Feature Requests
Channel Folders
Feature Requests
Inbox: Public channels and easier channel creation
Feature Requests
Change 'Exclude Specific Boards' to 'Include Specific Boards'
Feature Requests
Memory Persistence
Feature Requests
Magic Agents triage any ticket source
Feature Requests
Double booking in Planner
Feature Requests
Ability to change default time entry submission to "save external entry"
Feature Requests
Ability to filter threads based on resources
Feature Requests
need for date stamp addition
Feature Requests
Inbox as a pod in Autotask
Feature Requests
Q&A support and overhaul for threads
Feature Requests
Enable Web Search Functionality for Magic AI, Agents & Chat with Magic
Feature Requests
Service Ticket Pod Sorting in ConnectWise
Feature Requests
For messenger desktop, provide returning users easy option to sign out for instances where messenger may be deployed to a shared computer
Feature Requests
Images are too small
Feature Requests
Commands in Note tab
Feature Requests
30-90 day thread ingestion history upon Member Activation or Channel creation
Feature Requests
MUltiple assigned to
Feature Requests
Location Address
Feature Requests
be able to see ticket priority
Feature Requests
Log of what happened in Inbox (contact was not find)
Feature Requests
Status in the List of tickets is not updated.
Feature Requests
Recent Threads Need Date / Time Stamp
Feature Requests
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