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Feature Requests

Planned

1

User not receiving proactive messages for chats

2

Action state done only works from actions menu and not as a slash command

2

When typing in text field, getting an image automatically added

1

Customer messages sent via Messenger after a Thread is closed cannot be viewed in Messenger

1

Non Chat Thread not showing in Customer's Teams App

1

Customers are getting their own messages as notifications

1

Slack New Thread for Customers is Super Slow

Feature Requests

1

Notes written with non-letter characters (',.) which are written in Slack mobile app clients will add unexpected carriage returns and create unexpected formatting

2

We would like a non-live configuration setting for sales flow

Feature Requests

1

Work type and work roles on timepad for Autotask

Feature Requests

1

Thread should handle alternate member emails in Autotask

Feature Requests

1

Can't delete or edit a note in Inbox

2

In inbox, unable to save time entry if ticket contact has no email or contact does not exist

1

Change the width of the channel bar on the left

Feature Requests

1

Sending notifications to pending members

8

I would like to be able to schedule resources for appointments and follow-ups with customers through inbox

Feature Requests

2

Need more audio options

Feature Requests

1

My Inbox channel not showing up after initial login

1

New service requests from messenger come in as live threads in inbox

2

Disable configuration question in service flow

Feature Requests

3

Add disclaimer before setting up PSA integration of what data will be synced from PSA

Feature Requests

1

Using snippet action deletes other text in reply

1

Can't remove myself from a channel in Inbox

1

Time Entry Bounds Validation making it impossible to use

Feature Requests

4

Can we send custom welcome messages?

Feature Requests

In Progress

1

10

ability to add people to ticket in cc

Feature Requests

2

When changing a status on a thread within inbox get error code, "PSA: Value does not exist for the required field companyID", ticketID = 11326 Seems to only impact non-chat tickets

1

Running into authentication issue when testing sales chat using gmail

2

Slack customer not receiving after-hours autoresponse

2

Ticket randomly assigned to tech when status is changed during business hours

1

In messenger, when end user is prompted to select a configuration, it does not ask a question.

1

While searching new thread comes shows in the results list

1

Teams Session does not pass through authentication to Teams Service App

23

Add a field to change agreements

Feature Requests

24

Bundled, merged, and and child threads

2

Can't create new thread in chat tab

1

Thread Customer Service App authentication fails on Teams Desktop app for Azure Virtual Desktop

2

As the primary admin for my thread workspace, my admin account does not show up under members

28

@ mention team members

Feature Requests

1

Inbox Not Switching Primary Screens

14

Show who did the action in Inbox

Feature Requests

1

As a ConnectWise Manage user for Messenger submitted threads, I would like the customer problem description to be included as the "initial description" in ConnectWise so that the first note on the ticket does not become the initial problem description

Feature Requests

1

Contact Phone Number

Feature Requests

4

users are getting errors in teams for chat genie

1

See commonly used responses

Feature Requests

5

Company name on the threads list

Feature Requests

7

Auto Assign Chat to Agents

Feature Requests

Complete

1

1700 old open items in inbox

1

From Teams, customer is receiving her replies back from the MSP bot

3

Customers can reopen a thread of any age

Feature Requests

1

When typing out the /psa STATE DONE command, it does not execute the action and instead sends a reply

1

"Something went wrong while registering user" error in our Teams service app

1

We have old orphaned threads in Inbox we need cleared out

1

When assigning himself as a contact to a thread (jborchardt@signalri.com) it throws an error, companylocationid cannot be associated with the ticket

1

Webhooks not working

2

Conjugation problem in Messenger french language: "X est assigné et est là pour vous aider"

1

1

Getting duplicate bot messages in Teams in service app

1

Members missing from members screen in Admin Panel

1

Receive error can't update contact when attempting to update a contact in Inbox

8

Support my own company in Teams

Feature Requests

1

Proactive Message for a specific client doesn't update when toggled

1

Not getting updates from autotask in inbox for non-chat tickets

1

Drafts lost when switching context from reply to note and vice versa

1

Notes with both @mentions and URLs in the same line will have broken formatting

1

When attempting to initiate a snippet from the internal notes it defaults to a reply

1

Teammate still receives Swarm Mode alerts after leaving a channel

1

Contact not visible in Inbox

1

Some sources from Kaseya BMS not syncing with Thread

1

Showing inactive configurations in Teams

1

Duplicate Members in Admin Panel

1

Thread Teams app authentication or installation failure. Unable to integrate MSP bot into this tenant

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