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Feature Requests

Planned

1

Messages aren't coming in from Inbox to Teams

1

Slack New Thread for Customers is Super Slow

Feature Requests

1

Work type and work roles on timepad for Autotask

Feature Requests

1

Thread should handle alternate member emails in Autotask

Feature Requests

1

Drafts lost when switching context from reply to note and vice versa

1

While searching new thread comes shows in the results list

1

Can't delete or edit a note in Inbox

3

Create a flag to disable Sales Chat

Feature Requests

2

In inbox, unable to save time entry if ticket contact has no email or contact does not exist

1

Change the width of the channel bar on the left

Feature Requests

1

Sending notifications to pending members

1

Duplicate Members in Admin Panel

2

Action state done only works from actions menu and not as a slash command

5

Inbox and Messenger don't honor resolved SLA state for Done column

Feature Requests

1

From Teams, customer is receiving her replies back from the MSP bot

8

I would like to be able to schedule resources for appointments and follow-ups with customers through inbox

Feature Requests

1

When attempting to initiate a snippet from the internal notes it defaults to a reply

1

Phone Number Based Auth in Messenger is not working

1

Need more audio options

Feature Requests

1

My Inbox channel not showing up after initial login

1

New service requests from messenger come in as live threads in inbox

2

Disable configuration question in service flow

Feature Requests

3

Add disclaimer before setting up PSA integration of what data will be synced from PSA

Feature Requests

1

Using snippet action deletes other text in reply

1

Can't remove myself from a channel in Inbox

In Progress

1

Overriding Client Messenger Settings overrides default design settings

1

Some Notes not Syncing from PSA to Inbox

1

Active Threads not visible in Slack for customer

1

Contact is reporting they have to keep logging in many times

1

Can't create new thread in chat tab

1

Inbox on Mac not refreshing Threads in real-time when updated

1

Thread Customer Service App authentication fails on Teams Desktop app for Azure Virtual Desktop

2

As the primary admin for my thread workspace, my admin account does not show up under members

23

@ mention team members

Feature Requests

8

Support my own company in Teams

Feature Requests

1

Inbox Not Switching Primary Screens

12

Show who did the action in Inbox

Feature Requests

1

As a ConnectWise Manage user for Messenger submitted threads, I would like the customer problem description to be included as the "initial description" in ConnectWise so that the first note on the ticket does not become the initial problem description

Feature Requests

1

Contact Phone Number

Feature Requests

4

users are getting errors in teams for chat genie

1

See commonly used responses

Feature Requests

4

Company name on the threads list

Feature Requests

7

Auto Assign Chat to Agents

Feature Requests

Complete

1

Can we make Mac Movable?

Feature Requests

2

Accept Button is inconsistently working

1

Threads from Inbox aren't appearing in Messenger

1

unassign not working

1

After search be able to sort

Feature Requests

1

Thread does not create a ticket when a customer attempts to chat under new contact flow > have someone reach out later

1

Ticket types aren't populating for my service boards in Inbox

1

When adding a snippet to a thread in Inbox the chat window disappears

1

Ticket that no longer met dynamic channel criteria did not filter out of channel after updates

1

Configurations are not being synced from Autotask to Inbox/Messenger

1

High CPU utilization from Inbox

1

Searching for assignee doesn't filter properly

1

Inbox getting Messenger Threads 1 minute delayed

1

Error message when chatting in Teams

1

When searching remove the sticky thread on the bottom

Feature Requests

2

After integrating with Autotask my thread user account got mapped to an API resource

1

Can't scroll Devices in messenger

6

Filter on contact and company type

Feature Requests

1

Time entry edits in Inbox trigger an email to contact

2

Dark/Light mode preference is failing on the Desktop application

1

For Snippets - Ticket ID variable is not External Ticket Number from Autotask

1

Delay receiving replies from a customer on a live chat thread in Inbox

1

Would like to have Ticket ID variable in Flow Actions

Feature Requests

1

Images in Design tab aren't loading, causing more problems

1

Per client messenger settings/design screens do not load

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