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Feature Requests
321
Integrations
30
Bugs
78
Roadmap
Planned
1
User not receiving proactive messages for chats
Bugs
2
Action state done only works from actions menu and not as a slash command
Bugs
2
When typing in text field, getting an image automatically added
Bugs
1
Customer messages sent via Messenger after a Thread is closed cannot be viewed in Messenger
Bugs
1
Non Chat Thread not showing in Customer's Teams App
Bugs
1
Customers are getting their own messages as notifications
Bugs
1
Slack New Thread for Customers is Super Slow
Feature Requests
1
Notes written with non-letter characters (',.) which are written in Slack mobile app clients will add unexpected carriage returns and create unexpected formatting
Bugs
2
We would like a non-live configuration setting for sales flow
Feature Requests
1
Work type and work roles on timepad for Autotask
Feature Requests
1
Thread should handle alternate member emails in Autotask
Feature Requests
1
Can't delete or edit a note in Inbox
Bugs
2
In inbox, unable to save time entry if ticket contact has no email or contact does not exist
Bugs
1
Change the width of the channel bar on the left
Feature Requests
1
Sending notifications to pending members
Bugs
8
I would like to be able to schedule resources for appointments and follow-ups with customers through inbox
Feature Requests
2
Need more audio options
Feature Requests
1
My Inbox channel not showing up after initial login
Bugs
1
New service requests from messenger come in as live threads in inbox
Bugs
2
Disable configuration question in service flow
Feature Requests
3
Add disclaimer before setting up PSA integration of what data will be synced from PSA
Feature Requests
1
Using snippet action deletes other text in reply
Bugs
1
Can't remove myself from a channel in Inbox
Bugs
1
Time Entry Bounds Validation making it impossible to use
Feature Requests
4
Can we send custom welcome messages?
Feature Requests
In Progress
1
Deployment Bug
Bugs
10
ability to add people to ticket in cc
Feature Requests
2
When changing a status on a thread within inbox get error code, "PSA: Value does not exist for the required field companyID", ticketID = 11326 Seems to only impact non-chat tickets
Bugs
1
Running into authentication issue when testing sales chat using gmail
Bugs
2
Slack customer not receiving after-hours autoresponse
Bugs
2
Ticket randomly assigned to tech when status is changed during business hours
Bugs
1
In messenger, when end user is prompted to select a configuration, it does not ask a question.
Bugs
1
While searching new thread comes shows in the results list
Bugs
1
Teams Session does not pass through authentication to Teams Service App
Bugs
23
Add a field to change agreements
Feature Requests
24
Bundled, merged, and and child threads
Bugs
2
Can't create new thread in chat tab
Bugs
1
Thread Customer Service App authentication fails on Teams Desktop app for Azure Virtual Desktop
Bugs
2
As the primary admin for my thread workspace, my admin account does not show up under members
Bugs
28
@ mention team members
Feature Requests
1
Inbox Not Switching Primary Screens
Bugs
14
Show who did the action in Inbox
Feature Requests
1
As a ConnectWise Manage user for Messenger submitted threads, I would like the customer problem description to be included as the "initial description" in ConnectWise so that the first note on the ticket does not become the initial problem description
Feature Requests
1
Contact Phone Number
Feature Requests
4
users are getting errors in teams for chat genie
Bugs
1
See commonly used responses
Feature Requests
5
Company name on the threads list
Feature Requests
7
Auto Assign Chat to Agents
Feature Requests
Complete
1
1700 old open items in inbox
Bugs
1
From Teams, customer is receiving her replies back from the MSP bot
Bugs
3
Customers can reopen a thread of any age
Feature Requests
1
When typing out the /psa STATE DONE command, it does not execute the action and instead sends a reply
Bugs
1
"Something went wrong while registering user" error in our Teams service app
Bugs
1
We have old orphaned threads in Inbox we need cleared out
Bugs
1
When assigning himself as a contact to a thread (jborchardt@signalri.com) it throws an error, companylocationid cannot be associated with the ticket
Bugs
1
Webhooks not working
Bugs
2
Conjugation problem in Messenger french language: "X est assigné et est là pour vous aider"
Bugs
1
Stuck timer
Bugs
1
Getting duplicate bot messages in Teams in service app
Bugs
1
Members missing from members screen in Admin Panel
Bugs
1
Receive error can't update contact when attempting to update a contact in Inbox
Bugs
8
Support my own company in Teams
Feature Requests
1
Proactive Message for a specific client doesn't update when toggled
Bugs
1
Not getting updates from autotask in inbox for non-chat tickets
Bugs
1
Drafts lost when switching context from reply to note and vice versa
Bugs
1
Notes with both @mentions and URLs in the same line will have broken formatting
Bugs
1
When attempting to initiate a snippet from the internal notes it defaults to a reply
Bugs
1
Teammate still receives Swarm Mode alerts after leaving a channel
Bugs
1
Contact not visible in Inbox
Bugs
1
Some sources from Kaseya BMS not syncing with Thread
Bugs
1
Showing inactive configurations in Teams
Bugs
1
Duplicate Members in Admin Panel
Bugs
1
Thread Teams app authentication or installation failure. Unable to integrate MSP bot into this tenant
Bugs
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