Add ticket Source to Thread Inbox | Feature Requests

Add ticket Source to Thread Inbox

complete

Clare Leamy

Would love to be able to see ticket Source when looking at a Thread in Inbox.

December 17, 2025

Amine Elkinani

updated the status to

complete

You can now see where each ticket came from (Oct 30, 2026). Add the Source column to any View, or check ticket details, for an Email, Chat, Phone or PSA icon.

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