We would like to be able to White label the OTP emails | Voters

We would like to be able to White label the OTP emails

in progress

Kyle Sandhofner

End users are confused about the OTP emails as the entire solution is white labeled to our brand, but the email comes from thread.

Created by Sam

March 11, 2025

Autopilot

Merged in a post:

White Label End User Verification Emails

Ryan Clay

Partners would like the ability to white label the end user verification code emails that are sent when a client raises a ticket for the first time. Currently, these emails are branded with Thread's branding, which causes confusion for end users who expect communications to come from their MSP. The request is to allow MSPs to replace Thread's branding with their own company branding on these verification emails.

A day ago

Spencer Wong

updated the status to

in progress

We are in progress of updating the OTP email to be better linked to you. The friendly name will be MSP_Name via Thread and include your MSP logo in the email.

Using your own sending email domain is under review.

Josh Campbell

We are also experiencing the Thread approval emails being quarantined because they are flagged as "bulk." We prefer not to whitelist them for all of our clients.

Andy Althouse

and Approval emails!

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