Co-Managed Technician Access in Thread Inbox
B
Bryan Chapman
MSPs often collaborate with internal IT teams of co-managed clients. To facilitate this collaboration, MSPs want to invite co-managed technicians/agents to the Thread Inbox. However, it's crucial that these invited co-managed technicians only have access to their specific company's tickets, ensuring they cannot view or interact with tickets from outside their company.
E
Eric Robinson
Would love this to become reality.
R
Ricky Balmaceda
Merged in a post:
Disable proactive messaging for techs who are on restricted boards
G
Griffin Steinman
This would ensure that techs who are not on a restricted board would not receive threads that are on that board
A
Abiud Guzman
This would be great if this could be done without Streamline IT
F
Frank Vitetta
What seems to work for us is actually creating a separate workspace for that co-managed client.
C
Cody Muncy
Frank Vitetta Are you incurring extra charges for the extra workspace?
F
Frank Vitetta
Cody MuncyI don't believe we were, but since my comment they've did away with the additional workspaces, so the method is no longer valid.
G
Gavin Dickinson
an extension on this would be to allow client internal teams access to only their tickets on their specific sevicce board(s)