new
Inbox 2.11
TimePad is even smarter (and sleeker)
TimePad now handles tricky time entries more intuitively, especially when you skip AM/PM around midnight. Start at 9:00 PM, end at 10:00? We’ll assume 10:00 PM, not AM - no more accidental 13-hour entries.
Other improvements:
- 15-minute default duration (shoutout to AI Service Desk Unleashed for the feedback)
- Set the end time first? We’ll auto-backfill the start time by 15 minutes
- Full dark mode support
Autotask + Inbox: Email Attachments Now Supported 📎📷
Great news for Autotask users: You can now view file and photo attachments in Inbox when a contact creates a thread via email. This long-awaited update removes a major limitation, giving your team full context right from the start - no more chasing down missing details in the PSA.
While there’s still more to come as we continue deepening our integration with Autotask, this is a major leap forward in handling a very common support desk scenario.