Autotask not syncing certain messages or status updates to tickets in Thread | Voters | Thread

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Autotask not syncing certain messages or status updates to tickets in Thread

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J

Jimmy Tran

Partner response sent from Autotask to customer end user is not visible in the Thread in Inbox. In addition, partner response and/or changing the status in Autotask does not dismiss swarm mode in Inbox.

Created by Kelly Schwarz

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M

Marc Rosa

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complete

This issue is now fully resolved: We successfully rebuilt our Autotask integration from the ground up which means that this bug, along with similar ones, is now resolved.

Autotask integration partners should now feel a faster, more responsive, and less buggy Inboxing experience with Thread.

L

Luiz Pedone

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