Feature Requests

If a client uses the Support app in Teams to submit an update to the ticket they get the option to view and existing request or create a new one. If they open an existing thread it does not pass the previous message (the one created on the Support App in Teams) to the group chat. Clients do not notice the message wasn't sent and are confused when we don't respond. It would be helpful if when the client clicked to open an existing thread the previous message was passed into the selected ticket.

Sometimes clients will just react to the message with a thumbs up, instead of replying to it. This is not something that we can see in Inbox. It would be nice if a message was included such as "X reacted with :emoji:"

We would be interested in helping develop a Rewst deployment for the teams app that uses the Microsoft Partner center and GDAP to bulk enroll our clients.

Ability to @mention Teams or Slack teams or channels directly from the Thread inbox. This will improve communication and coordination among team members by allowing instant notifications and updates to multiple team members.

Ability to then send device information via Magic Agents to further automate a service request, or make the configuration/device information available for technicians, so they know what device the client is on.

It would be helpful if the replies in a thread had a link to the thread, instead of having to scroll all the way to the top.

It would be helpful if we could create a thread from a teams message by reacting with a preset emoji