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Messenger
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Admin (89)
Messenger (92)
Slack (19)
Teams (46)
Inbox (377)
Inbox Mobile (6)
Magic AI and automation (63)
Planner - Scheduling (5)
Magic Agents (3)
Rewst Pod in Thread Inbox
Ability to add Rewst Pod to Thread Inbox for technicians to initiate an automation workflow with a touch of a button, so they don't have to flip back and forth between ConnectWise and Thread Inbox.
0
6
Allow for mutliple inline images
When typing a message in inbox, I want to be able to write something, attach an image, then write more text, then attach another image and have it arrive in the order I typed it, instead of lumping the images together.
0
7
Allow 365 Users to create Threads from Teams, when not added to the PSA
As of right now, a user that is not created in the PSA cannot create a Thread from teams.
0
3
Messages edited in the PSA should auto-update in Inbox and Chat
As a technician, when I send a message (internal or customer-facing) and then edit the message after it's submitted, I expect that the edited content updates correctly in Thread's Inbox and Messenger products
0
7
Ability to change company with Flows
We would like to be able to change the company of a ticket/thread with Flows
0
1
When attaching an image to a response with text in it, both the image and the message along with it should be added in the same discussion note in connect-wise. Currently it creates two seperate notes, one for the image and one for the text
0
10
Pop out Threads
I'd like to be able to pop out threads in another window. This is a feature that I use constantly in Autotask.
1
3
Include images in TimePad entries
Be able to paste screenshots into timepad time entires
4
24
Support "Hide from User" Action Default with Halo
Regardless of the action field (note vs. private note), the "Hide from User" default in Halo needs to be used to filter notes from being shared publicly/externally facing to customers.
0
1
Ability to Associate External Contacts in Chat
While it’s understandable to want to associate vendors or external contacts with chat, unlike typical email systems, chat requires that these contacts have Messenger installed to receive updates. Currently, there’s no workaround for this limitation. The request is to explore options that would allow associating external contacts in chat without requiring them to have Messenger installed, enabling smoother communication with third parties directly within the platform.
0
1
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