Feature Requests

Having an ability to choose what kind of sounds you want to hear for incoming Chats and for when tickets are being assigned would be very helpful. We're a busy service desk so it would be good to have different sounds for Chats and for when tickets are assigned. The ability to have your own custom sound file uploaded would be great aswell.

It would be amazing if there was a filter for when a thread has been scheduled or not scheduled. Also, be able to see which tickets are scheduled for today, tomorrow, this month, etc., so we can build out views accordingly.

How might Thread support Halo-created actions which are tied to additional inputs (single select fields, multi-select fields, larger text boxes)?

Updated Date is already exposed within the View list display option, but need it as a filter as well.

Some of my technicians would prefer the TimePad just be expanded by default so they can avoid the extra click. But I did have a thought that a nicer UX might be an option to expand on hover that way it can be condensed in the scroll but surface context when it's in focus.

I am looking at the audit trail of a ticket and realize that Thread does not identify who made changes to a ticket. It is important for us to be able to review a ticket to see who may have made changes to the ticket. For example, when I closed a Thread through inbox, It does not show my name on it anywhere.

This would be critical in identifying stale tickets