We propose an update to Thread’s integration with PSAs like ConnectWise, enabling automatic updates to contact and company information when tickets are submitted by a user on behalf of another. This feature is crucial for Managed Service Providers that handle support requests for clients, saving up to 30 minutes by ensuring accurate ticket association and seamless communication.

Benefits

• Enhances ticket accuracy by associating the correct contact and company details.

• Streamlines workflow for MSPs and reduces manual intervention.

• Improves communication by ensuring the correct contact receives updates.