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Feature Requests
730
Integrations
57
Bugs
119
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Planned
71
SMS texting chat support
Feature Requests
38
Workflow: Update status when accepting ticket
Feature Requests
11
I want to be notified when a thread is assigned to me
Feature Requests
52
Multi Factor Authentication
Feature Requests
7
Change the width of the channel bar on the left
Feature Requests
In Progress
32
Include images in TimePad entries
Feature Requests
38
Rewst vendor integration
Integrations
10
When using Chat tab from Teams, if you have active threads - bot should ask if you are looking to update an existing thread or start a new thread
Feature Requests
3
Have an alternative way to log in to Inbox
Feature Requests
15
Option to customize my notifications
Feature Requests
Complete
37
Customize estimated response times in Chat
Feature Requests
56
Halo PSA integration
Integrations
1
Magic Agents: Image Responses from Magic Agent
Feature Requests
8
Create prompts for Magic Title
Feature Requests
4
Magic Agents: Ability to choose a status when Magic Agent triages the thread
Feature Requests
6
Disable configuration question in service flow
Feature Requests
5
Ability to turn off the configurations in Messenger to the customer
Feature Requests
44
Stop running timer when switching to another ticket
Feature Requests
15
AI Based initial responses
Feature Requests
15
If a time entry with the resolution Checkbox checked is submitted, the ticket status should be updated to closed
Feature Requests
10
Re-opened threads should go to the board they were closed on
Feature Requests
22
Ability to pause and restart timer in a thread without resetting the time
Feature Requests
42
Magic AI: Auto-recommend a new summary for low-context initial summaries
Feature Requests
2
Ability to filter tickets based on agreement type
Feature Requests
2
Messages for different tickets are getting grouped into one
Feature Requests
18
MSFT Teams Service app: Draw attention to Messenger with a larger app, left-aligned
Feature Requests
41
TimeZest Integration
Integrations
8
Ability to zoom in on image attachments in Inbox
Feature Requests
13
Employee Photos
Feature Requests
95
Single-Sign On (SSO) login for Partner members
Integrations
10
Automatically change the status of a ticket based on chat actions
Feature Requests
1
Need to start displaying audit logs in Admin panel
Feature Requests
79
Automatically move tickets to in progress status when replying to a thread
Feature Requests
2
Note updates also send to Channel / Ticket updates repost thread
Feature Requests
3
Add "Change Priority" to the action list
Feature Requests
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