Feature Requests

When using Planner to dispatch, it would be helpful to be able to save custom filters. For example: Dispatch needed - New tickets pending scheduling Recurring service - Proactive tickets from the recuring board Past Due - Help desk items that are past due and need to be rescheduled If these were available in a drop down at the top of the Planner window, we could easily shift gears when dispatching

As a dispatcher responsible for triage, I need to be able to see agent calendar availability and schedule work in Inbox.

Would like to view more tickets at once, in condensed version

We would like to be able to see client emoji reactions to messages in Thread from Teams

It’d be great to have column titles with sorting options in Views. Plus, the ability to add and remove columns and the ability to expand and move columns around would make it even more flexible!

The ability to drag and drop entries in planner from one location to another automatically assigning a technician and the time specified in the row with a 30 minute automatic time assignment for the location within the row the item is dragged to.

We would like a setting to configure an "in progress" status to automatically move threads to that status when we reply to a ticket, similar to how we can get auto assigned.

Currently cant read the names of the channels when its too long.

Being able to drag-to-resize the 4 different panes in thread would be a great feature. Perhaps even a way to "Pop out" a pane to move to a different section of the screen.