Feature Requests

It's awesome that Thread honors default Work Type and Work Role settings from Manage for Time Entry, but because the drop-downs are empty it's not obvious. Rendering default settings in TimePad would make it clear for our team and enable us to move even faster.

on a thread with multiple tech's working on it, if when one tech has finished their work on the thread, but the thread is to remain open and worked on by another tech, that the original tech can mark the thread as 'completed' in their instance of inbox

When using Planner to dispatch, it would be helpful to be able to save custom filters. For example: Dispatch needed - New tickets pending scheduling Recurring service - Proactive tickets from the recuring board Past Due - Help desk items that are past due and need to be rescheduled If these were available in a drop down at the top of the Planner window, we could easily shift gears when dispatching

When typing a message in inbox, I want to be able to write something, attach an image, then write more text, then attach another image and have it arrive in the order I typed it, instead of lumping the images together.

As an Autotask partner, we would like to be able to override the work type and work role for time entries in Inbox.

We would like a setting to configure an "in progress" status to automatically move threads to that status when we reply to a ticket, similar to how we can get auto assigned.

Group views by folders or separate "My views" from "General views" so we can have more visibility of the views that we create for our own management or organization.

Timer keeps running after ticket is closed, could popup message when trying to close ticket with running timer or just kill timer when entering closed/cancelled state, so they don't keep running

Original title: Simpler adding of members to channels (member channels, Admin tools) Channel member management today is cumbersome. We would like the ability to assign members to teams or groups in Inbox and assign those teams/groups to channels in inbox. This will allow us to more efficiently manage a large team in the platform for employee onboarding, off boarding and transfers.

As a dispatcher responsible for triage, I need to be able to see agent calendar availability and schedule work in Inbox.