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Feature Requests

For Autotask partners, include Ticket Category and Ticket Type in Auto-categorization

under review

Magic AI: Check resolved tickets for resolutions to previously asked questions

Techs are frequently re-answering previously answered questions. Can CoPilot generate a recommended answer to a question based on previous answers?

under review

CoPilot: Ability to identify the sentiment/emotion of a thread

Ability to detect a range of emotions through the tone and language of a support thread.

under review

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