Chat is not “smart” enough to properly deal with chats that occur outside of normal office hours. Between “looking for someone” and starting SLA timers, the after-hours messaging is confusing for end users on both the sales and support sides. My customers are really picky sometimes and I can see us catching flack because someone waited for chat after-hours even though the top says we are offline – the bottom implies it’s still looking for someone. Hopefully this one won’t take too long to fix.