When @mentions are released, we would like @mentioning internal resources to default to internal note and @mentioning client resources to default to reply
under review
M
Marc Rosa
under review
Hi there - I closed this item in error, so I'll go ahead and move this back to Under Review. We're doing "spring cleaning" here with our Feedback portal and mistakenly spotted this as a duplicate.
Keep the feedback coming!
M
Master User
Marc Rosa - I'm curious was this feature request considered? I think it would certainly be the most useful default for @mentions. Currently it seems that there is no logic that changes the message type based on whether the @mentioned person is internal or a client. This would be a major improvement to the @mention feature since it would facilitate easy collab with other techs without the fear that conversations default to client-facing as they do now....
M
Marc Rosa
closed