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Feature Requests

"Ticket due date": Inbox filter and flows

We use the due date field in connectwise and would like to see it in inbox

under review

Auto Start/Stop Timer When Viewing Tickets

It would be awesome to have the timer automatically start when viewing a ticket and stop when you move away. The general consensus is that when you're looking at a ticket, you're working on it.

under review

When a contact without an email is assigned to a Thread, we would like to see who is assigned

Inbox currently shows "Unknown" when a contact without an email is assigned to a thread.

under review

When @mentions are released, we would like @mentioning internal resources to default to internal note and @mentioning client resources to default to reply

under review

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