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Feature Requests

Sync All Calendar Events in Thread Planner
Technicians may have recurring non-ticket related events on their calendar they use to block out their calendar or mark statutory holidays, and they need to see this in thread's planner so the dispatcher cannot assign tickets during those times.
4
·
under review
Auto Start/Stop Timer When Viewing Tickets
It would be awesome to have the timer automatically start when viewing a ticket and stop when you move away. The general consensus is that when you're looking at a ticket, you're working on it.
2
·
under review
When @mentions are released, we would like @mentioning internal resources to default to internal note and @mentioning client resources to default to reply
6
·
under review
Display Thread release notes within Inbox
It would be helpful to have release notes available in the app so we can track new features easily
5
·
under review
Filter views by assigned resource
2
·
under review
Customize notifications for "My Inbox"
4
·
under review
Approval button to be Green
Change color to Green as Red usually is bad
2
·
under review
When a contact without an email is assigned to a Thread, we would like to see who is assigned
Inbox currently shows "Unknown" when a contact without an email is assigned to a thread.
1
·
under review
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