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Feature Requests

Auto Start/Stop Timer When Viewing Tickets
It would be awesome to have the timer automatically start when viewing a ticket and stop when you move away. The general consensus is that when you're looking at a ticket, you're working on it.
2
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Inbox & Messaging
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under review
Approval button to be Green
Change color to Green as Red usually is bad
2
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Inbox & Messaging
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under review
When @mentions are released, we would like @mentioning internal resources to default to internal note and @mentioning client resources to default to reply
6
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Inbox & Messaging
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under review
Display Thread release notes within Inbox
It would be helpful to have release notes available in the app so we can track new features easily
5
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Inbox & Messaging
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under review
Filter views by assigned resource
2
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Inbox & Messaging
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under review
Customize notifications for "My Inbox"
4
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Inbox & Messaging
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under review
When a contact without an email is assigned to a Thread, we would like to see who is assigned
Inbox currently shows "Unknown" when a contact without an email is assigned to a thread.
1
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Inbox & Messaging
·
under review
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