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Feature Requests

When @mentions are released, we would like @mentioning internal resources to default to internal note and @mentioning client resources to default to reply

under review

Auto Start/Stop Timer When Viewing Tickets

It would be awesome to have the timer automatically start when viewing a ticket and stop when you move away. The general consensus is that when you're looking at a ticket, you're working on it.

under review

Filter views by assigned resource

under review

Customize notifications for "My Inbox"

under review

Approval button to be Green

Change color to Green as Red usually is bad

under review

When a contact without an email is assigned to a Thread, we would like to see who is assigned

Inbox currently shows "Unknown" when a contact without an email is assigned to a thread.

under review

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