I would like to create a channel for any ticket about to breach Response, Resplan or Resolution in 60 minutes. Filters by response, resplan and resolution all important to us. Filter by tickets that are breaching in >= 60 mins time frame may change WHY? Looking to make a significant impact on our client satisfaction. When speaking with the tech they say they are often in meets or working ASAP tickets and can't get to the responses. My plan is to have the dispatchers review and update those tickets.
