Customers have shared that they'd love to customize both categories and priorities based on ticket properties. For both Auto-Prioritization and Auto-Categorization, customers tell us that they'd like to act on 'source': Disable priorities or rank low email alerts from a specific source Auto-categorize a certain source as 'junk' For Auto-Prioritize, customers frequently want to increase the priority for a certain customer (Company = ACME) or for a VIP contact (contact type = VIP). Sources include the following: Source, Company, company type, contact type, priority
