Feature Requests

We would like the ability to hide the alerts board. When a company Point of Contact open their chat, they are loaded with alerts tickets from our RMM- Alerts board. We would like the ability to hide Alerts board from user's view and only show them the Help Desk board.

Would be helpful in creating a flow to look for tickets that are no currently assigned to someone. It would be nice if more of the actions had the same options, ie: include like, not like to categories that only have = or !=, etc.

Flow filters default to eastern time but its complicated to make flows based on time for those of us not in eastern.

Create a flag to disable sales chat in the admin panel on a per MSP basis.

We would like to create a channel for unassigned threads but currently you can only filter on assigned, not unassigned.

We need to be able to see security logs in the admin panel.

Can we please add a TicketID variable in the Reply and Note actions in Flows?

When we have a flow pulling in tickets from multiple boards, and we are also filtering on status, we have to map a different status for each board in the flow, we should be able to do like statements to avoid having to filter on multiple statuses that are the same on different boards.

We leverage company and contact types to organize and bring attention to specific incoming tickets. It would be great if we could create flows based on these fields.