Brightgauge vendor integration
G
Gavin Stone
We would like a Brightgauge integration for Thread so that we can report on chat specific metrics in Brightgauge.
Data synced to our PSA does not fully meet our reporting needs.
For example, we would like to track the chats handled in inbox per operator, time spent in chat sessions, number of chats attended, closed to touch ratio, and first session resolution.
D
Dave Brewer
totally agree, measuring metrics
E
Elizabeth Skoufalos
This would be very beneficial for our org to track and prove the measurable value of Thread.
L
Lloyd Severence
This would definitely be a plus for our organization as we extensively use BrightGuage for metrics reporting.
D
Dan Baird
We use Brightguage as well, this data feed would be useful to us.