Align PSA terms with configured PSA integration | Integrations

Align PSA terms with configured PSA integration

Ike Hill

I'd like to see the ability to change/update the terms displayed in Inbox to match what things are called in the PSA. For instance, we use Autotask and the equivalent to Service Boards are Queues. I'd like to see "Queues" as the term in Thread instead of "Boards"

March 13, 2025

Bryan Chapman

Merged in a post:

Ability to align PSA terms with configured PSA integration

Julian Bee

It would be beneficial if common terms could be updated throughout Inbox and Admin to match how they are referenced in the configured PSA. eg. Boards vs Queues.

August 28, 2026