We would like to know who made changes to a specific thread, i.e. an audit trail
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Stuart Demeter
I am looking at the audit trail of a ticket and realize that Thread does not identify who made changes to a ticket.
It is important for us to be able to review a ticket to see who may have made changes to the ticket.
For example, when I closed a Thread through inbox, It does not show my name on it anywhere.
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Ethan Gillani
This is super important and I'd like to bump this up. In CW Manage the Audit Trail only says that Thread made a change to the ticket. In Thread, there is no way to know who closed or updated the ticket, just that the action was made by the "system." This is a huge accountability problem.