Update without internal note
G
Gustaf Sibomana Lindberg
Hello, I have been looking around for the option to disable that actions that the Flows do, does not show up as an internal note. The change could just happen in the background and show up in Audit trail. We work in both the internal and Discusion tab, It would be nice to disable the flow from making a Internal note.
A
Aaron Tuomala
You can turn this off in your PSA integration, however we would like the notes to show in the ticket audit trail instead.