Update Caller Name After Call Transfer
C
Craig Wilde
Voice AI should automatically update the identified speaker name when a call is transferred to a new participant. Currently, if the transcription begins with the original caller's name, it continues to attribute speech to that caller even after the transfer, causing inaccurate labeling. This feature would ensure that during call transfers, the system re-identifies and applies the correct name for the new speaker, improving transcription accuracy and clarity.