Turn off SWARM | Voters

Turn off SWARM

complete

Rob Ganister

Is it possible to turn off Swarm mode ? We don't use Inbox to dispatch and this can make agents accidentally assign themselves.

Created by Mark Alayev

Stephen Boss

marked this post as

complete

We now have several methods for preventing agents from getting swarmed on Chats:

Agents who don't want to get swarmed can mute the chat channel.
We offer a new Non-Live chat feature which can be used in addition to or in place of live chats - these service requests wont swarm your team. Contact us at help@getthread.com if you'd like us to enable this feature in your tenant.

I hope this helps!