Ticket Tasks in Inbox
E
Evan Dumouchel
Are tasks something that can be exposed to Thread?
Our onboarding and offboarding team is working with me to build a flow, and statuses just won't do because they have multiple "tasks" that can be completed simultaneously on a ticket and want to see them reflected in channels.
The logic I'd want to say is if task (and they could all have the same language like "SaaS Provisioning") is not completed, put it in this channel, and dynamically remove when it is completed. Then it would remain in any channels where those tasks weren't done until that ticket was fully completed.
R
Ricky Balmaceda
Merged in a post:
Ticket Task
S
Simon Gadsby
Can the Tasks within a ConnectWise Ticket be show within Inbox. We use tasks to guide engineers what actions need to be taken on a ticket.
D
Dave Alton
Think of it like automation. If the AI reads the time entry after a tech has entered their time then it would be able to pull tasks out of the time entry and create those for follow up. This would be things like "User requests to be put in bypass", create a task scheduled for 24 hours later or some interval to take them out of bypass. You could also use this for more administrative tasks like when someone removes a license from a tenant it emails accounting to let them know that the M365 billing should be adjusted.
T
Todd Moss
We use tasks now in CW so would want this feature to move fully to inbox
M
Margaret Stone
We also use ticket templates to add tasks and they are particularly important for our internal on/offboards. Would love to see this implemented as it would help reduce the back and forth.
A
Anthony Manzella III
Having tasks show on the ticket inside of Inbox is needed! Would like to have everyone work inside of Inbox and not have to go back and forth because of task.
E
Evan Dumouchel
Pinging back on this - still love the idea!
J
Joe Silva
This would be a great feature; we use Manage ticket templates to add tasks automatically. In addition, we use Cloud Radial, which adds their tasks automatically to the ticket when the form is submitted. There are several requests of this nature; could Thread merge them to increase the upvote count?
J
Joe Silva
This would be a great feature, we use ticket templates in Manage to add tasks automatically. In addition we use Cloud Radial which adds their tasks automatically to the ticket when the form is submitted.