1
Thread should handle alternate member emails in Autotask
planned
D
David Burton
I use one email in Teams but my Autotask and Thread account is tied to a different email account. As a result, when I post replies to a thread from Teams, it saves to the ticket as the API user.
If I add my teams email as an alternate email address in Autotask, it should sync my updates with my user account.
This post was marked as
planned