Separate Reminder Agent schedule from chat hours for board-level control
G
Gareth Watkins
We need the ability to keep chat open 24/7 for specific boards (like Yellow), but disable Reminder Agent notifications on weekends. Our customers pay for 24/7 support across timezones, so chat must remain available at all times. However, weekend reminders are causing frustration and complaints, especially during our proof of concept rollout. Having granular control to schedule reminders independently from chat hours would improve customer satisfaction and help us continue using Thread for these clients.
Autopilot
Merged in a post:
Independent Reminder Agent Scheduling with Weekday and Custom Time Options
R
Robin Maas
The Reminder Agent's schedule is currently tied to board business hours, which means partners cannot suppress reminders on specific days (e.g., weekends) without also closing chat. Partners need the ability to configure the Reminder Agent schedule independently from business hours. Additionally, the weekday selection and custom time options that are already available in the daily reminder should be extended to the Reminder Agent, giving partners full control over which days and times reminders are sent -- without impacting chat or voice availability.
Autopilot
Merged in a post:
Independent Reminder Agent Scheduling
R
Robin Maas
Allow the Reminder Agent schedule to be configured independently from board business hours. Currently, reminder schedules are tied to business hours, meaning excluding weekends suppresses reminders but also closes chat. Partners need the ability to define specific days/times for reminders without affecting chat or voice availability.
Autopilot
Merged in a post:
Customizable Reminder Agent Scheduling
C
Chris Cook
Partners want the ability to configure Reminder Agent schedules independently from Messenger/chat business hours. Currently, Reminder Agents follow the same business hours settings as the chat, meaning there is no way to restrict reminders to specific days or times (e.g., weekdays only) without also affecting chat availability. The request is for a more granular, standalone scheduling option specifically for Reminder Agents, such as the ability to set active days and hours separately from other platform hour configurations.