When a closed or completed ticket is reopened in ConnectWise Manage (moved out of closed/completed status), Thread should automatically re-add the requestor to the Teams chat and send a system-style message notifying them that the ticket has been reopened. Additionally, a manual option should be available within the ticket interface to re-add the user to the chat or generate a brand new Teams chat for the thread. This manual option would ideally be placed near the PSA sync button as a troubleshooting tool. Partner also noted they have a REWST workflow workaround in place for cases where a user responds after ticket closure while still in the chat, which triggers a reopen in ConnectWise Manage. Both the automatic and manual paths are desired to handle scenarios like ticket bundling or dispatcher-initiated reopens where the requestor would otherwise miss all subsequent messages.