Prevent Duplicate Resource Entries
P
Paula Milet
When assigning tickets through the automated assignment process, duplicate resource entries are being created in ConnectWise. The current behavior appears to be tied to how resource information is sent through the integration. A feature improvement is requested to prevent duplicate resource assignments and ensure resources are only added once when tickets are assigned automatically.
Autopilot
Merged in a post:
Schedule Before Setting Ticket Owner
D
Dan Conley
Auto-dispatch should schedule the technician before updating the ticket owner field to prevent duplicate resource entries in ConnectWise. Currently, auto-dispatch creates one blank resource entry when assigning the ticket owner and then creates a second scheduled entry for the same technician. Manually assigning and scheduling a technician in ConnectWise only creates a single entry, so the request is to change the auto-dispatch order of operations to match that behavior and avoid duplicate resource records.