Override workspace / company name the agent uses during calls
M
Mario Souza
I'd like to be able to set the company name I'd like to use, instead of the one already registered in Thread.
Custom pronunciation allows me to replace a term with a sentence; however, it doesn't allow me to replace a sentence with another sentence/term. If my company have many words (separated by space), custom pronunciations wouldn't allow me to do that.
Autopilot
Merged in a post:
Multi-Word Custom Company Name Announcement for Voice AI
M
Mark Marquez
Enhance the Voice AI pronunciation feature to support multiple words and spaces, allowing administrators to set custom company name announcements.
M
Mario Souza
It would also be relevant to allow overriding client (company) names.