C
Corey Myers
The MCP server's
search_tickets
response currently returns only
first_response
and
resolution
SLA timers. ConnectWise also tracks a Plan timer (e.g. "Plan by Fri 11/13 10:43 AM") that is not surfaced at all. Partners building client ticket reports from the MCP server need this field to produce accurate SLA reporting that matches what ConnectWise shows. Request is to add the Plan timer as a third field in
sla_timers
returned by
search_tickets
.