Expand Ticket Search to Include Scheduled Resources
T
Tobyn Sharp
When a member name is used as a search parameter in Thread SuperMagic, results should include tickets where that member appears as a scheduled resource (assigned via PSA resource/schedule planning), not just as the primary assignee. Example: A search for tickets involving technician Rory Gallagher did not return ticket #1885691 ("Create a procedure to produce monthly security reports for customers") because Rory was listed as a scheduled resource, not the primary assignee. This enhancement would improve SuperMagic's ability to surface relevant historical work and give a more complete picture when researching past activity.