Enable Email Replies in Flow Actions
D
Danielle Vickstrom
Right now, the reply in a flow action will only reply to the user via discussion notes or to chat. It doesn't actually email them.
The email notification would be beneficial when notifying someone that wants a specific email alert.
Use cases I can think of off the top of my head:
Assign a resource > send them the email informing them they've been assigned.
Reply to a client informing them their ticket has been moved or assigned, etc.
G
Gary Walters
I want my tech to use an action to enter the resolution information in the ticket and then have Thread recap email the user with the ticket closure information.
R
Ricky Balmaceda
Hi Danielle, could you provide a little bit more information about this feature request? Would love to learn more about your use case. Thanks!
D
Danielle Vickstrom
Ricky Balmaceda - updated context above to provide more info :)