Chat with Magic with Related/Child Tickets
complete
M
Michael Orozco
The ability to pull in context from related or child tickets with "Chat with Magic" would be super helpful. Right now, it can’t read the info in those child tickets, and many duplicate tickets contain extra context that needs to be pulled into the parent/chat. Merging tickets isn’t an option for many, as it would mess up a lot of the metrics they rely on.
R
Ricky Balmaceda
complete
We’ve made updates that cover this request (sometimes in a slightly different way than originally suggested). Marking this as completed, but if there’s still more we can do here, please submit a follow-up request.
M
Michael Orozco
In addition to this, utilizing the Magic recap would be a lot more effective if it can read child tickets attached to the parent.