Be able to add Notes
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complete
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Hi Everyone!
We have now made this live in Slack! When you type on a ticket thread or channel, it automatically creates a note in Connectwise. If you add !send or a rocket emoji it will created as an external note for the client!
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in progress
Hi Everyone, We have the ability to save internal notes from Slack & Teams now. Slack is instant and Teams is once a night, but we will be increasing it.
We are currently working on flagging Notes as external notes now as well, and should have that completed by early January!
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planned