Request for Thread (Magic Agent or Assistive AI) to automatically check the 'Re-opened/Follow up' checkbox in ConnectWise tickets (custom field) when a response is received on a closed ticket related to new hire setups, new devices, new email accounts, or references to recently set up users. Additionally, returned issues within a specific time frame should also trigger the checkbox. This automation would help our team improve reporting and reduce manual tracking of follow-up needs. The team will further clarify requirements as more data is collected.