Auto-toggle technician dispatch availability via Teams "I'm In" button
R
Randy Carlson
Partner wants the ability to connect a Microsoft Teams button (e.g., an "I'm In" / clock-in button) to automatically toggle a technician's availability status in Thread's chat dispatch queue. When a tech clocks in via Teams, they should be auto-marked as available/online for dispatch. When they go AFK or clock out, they should be automatically toggled to unavailable. Currently, technicians must manually toggle their status in Thread Inbox, which creates a risk of techs being marked available when they are not (or vice versa), leading to missed or delayed chat assignments.