Auto-move triaged tickets to mapped ConnectWise Manage boards based on category
T
Tyler Udall
After the Triage agent completes auto-categorization, title, and summary, the ticket should be automatically moved to the appropriate ConnectWise Manage board (e.g., Helpdesk, Backups, etc.) based on the detected category. For example, if the category is 'Backups', the ticket should be moved to the 'Backups' board. This would streamline workflow and reduce manual ticket handling.