When a technician has an existing scheduled ticket (such as a project ticket) during a specific time window, Auto-Dispatch should recognize that time as unavailable and route incoming service tickets to other available technicians instead. The current behavior relies solely on a manual availability toggle, which is not a practical solution for techs with scheduled project work. Expected behavior: if a tech has a project ticket scheduled from 3:30 to 5:00 PM, Auto-Dispatch should skip that tech for that window and assign to someone else.