looks like it's running great!

We hadn't created the flow yet. I went ahead and set it up and I'll see how it goes. Thank you!

I'll look through, see if it's on and if it is running

Hi Eric, Kurt—let us know if you were able to solve for your request following Mark's suggestion.

We set this up with Flows a few weeks ago. Our reporting on the back end of tickets has improved. No more wondering whether "I can't print" is a computer, server, or printer hardware issue.

Hi Eric! You can do that now using Flows. Please set up a flow that looks at the appropriate boards / queues and status and then under Actions >> Actions >> Magic >> Auto Categorization