When Thread uses the PSA API to add internal notes, some are currently logged as Time Entries by default. This behavior triggers email notifications to ticket owners—even when the update is from automation and not a person.

This is creating excessive noise across our team. In one day, some staff received over 100 email notifications, simply because automation logs are being treated as human updates.

While we understand the need for notifications on true time entries, we’re unable to turn off this setting globally due to its importance for non-automated (non-Thread) tickets.

The API call to add an internal note should override those flags. This would allow us to preserve ticket history from automation without overwhelming ticket owners with unnecessary alerts.