Admin Visibility for Dispatch Availability History
D
Devam Kharidia
Add admin-accessible audit history for technician dispatch availability and auto-assignment activity. Administrators want to see when a technician was marked Available for dispatch, whether the status was set manually or automatically at login, whether availability persists after logout or closing Inbox, and a timeline of all availability toggle events with timestamps. The request also includes visibility into why tickets were or were not auto-dispatched, including routing reasons such as Auto-assign push, pull actions, or Flows, which dispatch profile and team handled the ticket, and which technicians were considered available at the time. This would help teams investigate unexpected after-hours assignments and understand delays in ticket dispatching without requiring backend support intervention.