Additional Flow criteria for customer responded threads | Voters

Additional Flow criteria for customer responded threads

complete

Kirby Samson

Flow criteria that lets a thread flow to a certain channel whenever a customer replies.

January 30, 2024

Ricky Balmaceda

marked this post as

complete

We’ve made updates that cover this request (sometimes in a slightly different way than originally suggested). Marking this as completed, but if there’s still more we can do here, please submit a follow-up request.

Jason Watson

You can already do this if you have a workflow in manage which updates ticket status when a client responds. That's how we're doing it currently but I agree it would be nice to match all possible manage workflows with Thread!