B
Brent Kenreich
We should be able to train contact intelligence and provide guidance or warnings to others.
  1. Ms. Engineer often sounds angry but isn't. She simply needs to convey that something failed to perform to specifications. She prefers short direct communication with no pleasantries. You can send her complex instructions.
  2. Mr. Snowflake prefers formal communications and is offended if asked to do anything. Just to it for him and don't send instructions.
  3. Mr. CEO has an assistant. Call Jim at 555.555.5555 if you need anything done.
  4. This user opens tickets for others and gets their names confused. Verify you're working on the correct user for this issue
etc